Privacy Policy
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This page contains the information gathering and use policies adopted by Kiss the Fish Ltd in connection with this website (the “Site”). This privacy statement (“Privacy Statement”) (together with our terms of use) explains how we use any personal information we collect from you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
By visiting the Site, you confirm that you accept and consent to the practices described in this Privacy Statement, without limitation or qualification. If you do not accept this Privacy Statement, you are not entitled to access or use the Site. These policies are subject to periodic review and any changes will be included within this section of the site.
Last Updated: May 2024
1. What personal information do we collect and how do we use it?
Personal information (which includes ‘personal data’ as defined in the Data Protection Act) is generally collected so we can deliver requested materials or information.
We may collect and process the following types of personal information about you:
We log your Internet Protocol (IP) address. The IP address indicates the location of your computer on the Internet and is used to connect your computer to the Internet. This information may be aggregated to provide statistical information about the users of our Site. No individual user will be identifiable from such information, which is used to ensure the Site reflects the needs of users. Whilst IP addresses may be categorised as personal information, we do not use this data to track your session.
When you register with us, use our services, book to attend an event or submit a subscription request (e.g. to receive a newsletter or for marketing information), make an enquiry (either by submitting an online enquiry form or by corresponding with us by phone, e-mail or otherwise), you may be asked to provide some personal information such as your name and contact details (including telephone number, email address and other business related information) and website registration credentials (username and password).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from analytics providers such as Google based outside the EU;
- Identity and Contact Data from data brokers or aggregators based in the EU.
- Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
We may also, from time to time while you are accessing the Site, request you to complete a survey form which may relate either to your use of the Site and/or information posted on the Site.
Your personal information is necessary to enable Kiss the Fish Ltd to deal with your enquiry, but additional information may be requested to help us to provide the most appropriate response. If such additional information is requested, it is highlighted, and its provision is voluntary.
2. Cookies
Our Site uses cookies, which are small text files that are placed within your computer with your permission. Kiss the Fish Ltd uses Hubspot to manage website traffic data. These cookies are used to make the website work more efficiently as well as monitor user activity. We also use Lead Forensics to retain user visitation to our website.
Most browsers allow control of cookies through the browser settings. However, please be aware that this may impact negatively on your use of this and other sites.
3. Purposes for which we will use of information
Information is used only for the specific purpose for which it was provided except where you explicitly select to receive other information from Kiss the Fish Ltd. When requesting material or asking someone to contact you, you will have the option to request other information that may be of interest.
We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
To respond to your request to contact you | (a) Identity | Solicited communication |
To manage our relationship with you which will include: | (a) Identity | (a) Performance of a contract with you |
To enable you to complete a survey | (a) Identity | (a) Performance of a contract with you |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
To deliver relevant website content to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about products or services that may be of interest to you | (a) Identity | Necessary for our legitimate interests (to develop our products/services and grow our business) |
4. Opting-Out
You can ask Kiss the Fish Ltd to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or request that your personal details are deleted from our systems at any time by contacting us at info@kissthefish.net. We will though retain your unsubscribed business email address which enables us to not purchase your details for a second time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
5. Provision of information to third parties
Information is normally only provided to a third party if it is required to deal with your enquiry, but there may be other circumstances where Kiss the Fish Ltd is required to provide information as a result of legal or regulatory process. Kiss the Fish Ltd does not undertake marketing activities for third parties, nor does it provide information to third parties for their own marketing purposes.
6. Third Party Links
The Site may contain links to other websites. Kiss the Fish Ltd is not responsible for the privacy policies of third-party web sites to which links are provided. You should check the privacy policies on these sites before providing any personal information. This privacy statement relates only to information contained on, or gathered via, the Site.
7. Retention of information
In accordance with the Act, your personal information is only kept for as long as is necessary to fulfil your request. Where you have consented to additional information being provided by Kiss the Fish Ltd, your details will be retained for a reasonable period of time.
8. Protecting your information
We take your online security seriously and have implemented generally accepted standards of technology and operational security to protect your personal information from loss, misuse, alteration or destruction. Once we have received your information, we will ensure that the collection and use of your information is in accordance with the Data Protection Act.
All personnel of Kiss the Fish Ltd are required to keep personal information confidential and only authorised persons have access to such information. Please note, however, that the transmission of information via the Internet is not completely secure. Criminals have and are using techniques aimed to defraud and exploit website users.
Typical types of criminal activities include:
- Email and website scams (including fraudulent emails and phishing);
- Website spoofing (i.e. where a criminal will steal a website’s code and create a fake website. This website will appear to be legitimate, but may in fact be a spoof);
- Lottery and sweepstakes letter scams.
- Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.
How you can protect yourself:
- Passwords: make sure that you choose a password which can be easily remembered but cannot be guessed. Also remember to change your password regularly and never share your password with another person. Passwords should not be written down or stored on your computer.
- Security questions: always choose a mix of questions that you think will be difficult for another person to guess the answers to.
- Logging out: once you have finished a session, always remember to log out of any accounts which you have signed in for and ensure that any share computer is not left unattended at any time.
- Stay vigilant: check that your anti-virus software and firewall settings are kept up to date.
We will never ask you for your password or send you emails asking you for this type of information. If you have any concerns or questions about the security of our Site or any personal information we collect from you, please do not hesitate to contact us at info@kissthefish.net.
9. Your Legal Rights
Under certain circumstances, you have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please email us at info@kissthefish.net
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Changes to Privacy Statement
Any changes to our Privacy Statement will be posted on this page of the Site.
We would encourage users to check the Privacy Statement each time they use the Site. If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
Contact us
If you have any questions about this Privacy Statement, please email us at info@kissthefish.net